Terms and Conditions:

  • Cancellations must be received no later than 2 hours before flowers are picked up/delivered.
  • If you or the recipient/s of is unhappy in any way with the flowers received upon arrival, they must be returned or picked up by Bloom to examine and replace if required.
  • No cash refunds apply


At Bloom flowers we pride ourselves in our service and floral design, so if you are unhappy in any way please don’t hesitate to contact us and we will make amends suitably and promptly. You can locate or get in touch with us via the contact us page.


Delivery Policy
On receipt of your order Blooms will usually dispatch the goods within 12 to 48 hours ( 48 being any over night or out of town service) We can usually let you know when you are placing your order the estimated time frame. If for any reason we are unable to supply within this time frame we will contact you with an estimated time of delivery also, and you have the option of changing  your order.

All orders are sent by either our personal courier or courier post  and can be tracked.

Courier post terms and conditions apply if the flowers travel with them however in case there is no replacement policy we will stand by our product and replace flowers if damaged for any reason.
If your order arrives damaged please notify us immediately so we can organize a new order we do ask for the damaged flowers to be returned to us before a replacement or credit is issued.

If we personally deliver your flowers our courier will only leave the flowers if there is a safe place in the shade and protected from all weather elements. If there is no safe place he will try to phone and make arrangements for the flower delivery to be either taken to another location or a suitable time of delivery to take place.

If the recipient is not able to be contacted and there is no safe place we will take the flowers back to our store and contact the sender and make alternative arrangements in some cases we will ask for the extra delivery, however in most cases we make sure the flowers arrive to there destination with the least amount of stress as possible.

If an attempt has been made to deliver your order and the delivery company fails to hear back from the recipient, the goods will be returned to us and the recipient will be liable for any return fees incurred to Blooms

If for any reason the flowers die within 24-48 hours please firstly phone Bloom so it can be discussed the items to be replaced and Bloom will happily replace the flowers.

The original bouquet of flowers in tact ( e.g. In the bouquet (not loose and taken apart) will be replaced. Please return as delivered to you in the Vox with the full wrap.

Please do not phone one to two weeks later to say how the flowers did not last very well as there will be no replacement as in this case, the care instructions are written on the back of all delivery cards and should have been read and there should be no reason the flowers do not last well as we pride ourselves in the longevity of our flowers.

Privacy Policy
Blooms has the highest respect for the buyers privacy and as such the seller will not pass the buyers information on to any third party, unless the buyer has requested the seller to do so, granted permission for the seller to do so or unless the seller is required to by law. This includes the buyers email address, purchase history, contact details, credit card details etc.

Wedding Terms and Conditions:





  • Cut off dates for table number changes is one month prior to ordering.
  • Final copies of items need to be viewed carefully and signed off one week prior to wedding.
  • Pick up person must be supplied a copy of items to be collected.